Welcome to the Alan Paine FAQ. We are dedicated to providing timeless apparel and knitwear crafted with enduring quality and consideration. Below, you will find answers to common questions about our products, services, and policies. Should you require further assistance, our customer service team is always here to help.

Our Products & Craftsmanship

What kind of products does Alan Paine specialize in?
Alan Paine is dedicated to creating timeless, high-quality apparel designed to last through seasons. Our collections include classic knitwear, shooting clothing, blazers, breeks, boots & shoes, cardigans, and accessories. We place a strong emphasis on natural fibers, enduring construction, and heritage styles, as seen in our Axford, Aylsham, Calsall, and Cashmere collections.
What is the style and ethos behind your garments?
Our style is rooted in classicism, durability, and understated elegance. We cater to individuals who appreciate garments that are not part of disposable fashion but are instead crafted to be cherished. Our products are made for those who value reliability, natural materials, and a timeless aesthetic suitable for both country and refined casual wear.
Do you offer clothing for children?
Yes, we have a dedicated Children’s Collection, crafted with the same attention to detail and quality materials as our adult ranges, ensuring enduring style for the younger generation.

Ordering, Payment & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely. We utilize secure, encrypted payment processing systems to ensure all your financial information is protected.
Do I need to create an account to place an order?
While you can check out as a guest, creating an account allows you to track your order history, manage returns, and enjoy a more streamlined shopping experience for future purchases.

Delivery & Shipping

Where does Alan Paine ship to?
We are proud to ship our garments worldwide to a global community of classicists. However, due to current logistical constraints, we are unable to deliver to a select few remote regions and some areas within Asia. Our checkout system will automatically confirm availability for your location.
What are my shipping options and costs?
We offer two primary services:
Standard Shipping (DHL / FedEx): A reliable, tracked service costing $12.95. Delivery occurs within 10-15 business days after dispatch.
Free Shipping (EMS): A complimentary service for orders over $50. This economical option delivers within 15-25 business days after dispatch.
How long does order processing take?
All orders are carefully prepared and processed within 1-2 business days before dispatch. You will receive a confirmation email with tracking details once your parcel is on its way.
Why are the delivery timelines as stated?
Just as our garments are not the product of rushed fashion, our shipping timelines reflect the reality of considered, global logistics. We partner with reputable carriers to ensure your parcel is handled with the same care that goes into our products. The slight wait is a testament to the journey of a product made to be cherished.

Returns & Exchanges

What is your returns policy?
Your satisfaction is paramount. If your garment does not meet your expectations, you may return it in its original, unworn condition within 15 days of receipt. Please contact our customer service team at [email protected] to initiate a return and receive instructions.
Are there any items that cannot be returned?
For hygiene and quality reasons, items that are not in their original condition, have been worn, or are damaged due to customer handling cannot be accepted for return.
How long does it take to process a refund?
Once we receive and inspect the returned item, we will process your refund to the original payment method. This typically takes 5-10 business days after receipt.

Care & Maintenance

How should I care for my Alan Paine knitwear and garments?
To preserve the quality and longevity of your garments, we recommend following the care instructions on the label. Generally, for our knitwear and natural fiber items, hand washing in cool water with a mild detergent and laying flat to dry is advised. Avoid tumble drying to maintain shape and fiber integrity.

For any further inquiries not addressed above, please do not hesitate to contact our dedicated customer service team. We are here to ensure your experience with Alan Paine is as considered and reliable as our products.

Email: [email protected]
Address: Alan Paine Fashion Store, 1931 West Deane Street, Fayetteville, US 72703

Thank you for choosing Alan Paine. We are honoured to deliver a piece of our heritage to you.