Privacy Policy

Welcome to Alan Paine Fashion Store. At Alan Paine, we believe that trust is the foundation of every lasting relationship, just as integrity is woven into every garment we craft. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website alanpaineknitwear.com. We are committed to handling your data with the same care, deliberation, and respect that defines our approach to creating timeless knitwear and classic apparel.

1. Information We Collect

We collect information that you provide directly to us and information about your interaction with our site, necessary for a refined and secure experience.

• Personal Identifiers: Name, email address, shipping and billing address, phone number, and country when you create an account, make a purchase, or contact our customer service.
• Payment Information: Payment method details (e.g., Visa, MasterCard, JCB, PayPal). Please note that all sensitive payment information is processed directly by our secure, encrypted payment gateways and is not stored on our servers.
• Transaction Data: Details of purchases, order history, and preferences to manage your account and streamline future interactions.
• Technical & Usage Data: IP address, browser type, device information, pages visited, time spent on site, and referral URLs, collected through cookies and similar technologies.
• Communication Data: Records of your correspondence with us, including email inquiries and feedback.

2. How We Use Your Information

Your information is used to provide a seamless, secure, and considered service, in line with our commitment to quality and reliability.

• To process and fulfill your orders, manage your account, and provide customer support.
• To communicate with you regarding order confirmations, dispatch notifications, service updates, and responses to your inquiries.
• To enhance and personalize your experience on our site, ensuring it is as straightforward and efficient as our checkout process.
• To maintain the security and integrity of our website, prevent fraud, and comply with legal obligations.
• With your explicit consent, to inform you about new collections (such as the Axford, Aylsham, or Cashmere Collections), exclusive offers, and style insights that may be of interest.

3. Sharing and Disclosure of Information

We treat your personal details with the utmost discretion. We do not sell your personal information. We may share your data only in the following circumstances:

• Service Providers: With trusted third-party partners who perform services on our behalf, such as payment processing (e.g., PayPal), order fulfillment, shipping carriers, and IT infrastructure support. These partners are contractually bound to protect your data and use it solely for the services they provide.
• Legal Compliance: If required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business.

4. Data Storage and Security

Your trust is paramount. We implement robust technical and organizational measures to protect your personal information, reflecting the same seriousness with which we source our cashmere and craft our blazers.

• Data is stored on secure servers in controlled environments.
• All transactions are processed through advanced, encrypted payment gateways.
• Sensitive payment details are never stored on our servers.
• We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

While we strive to protect your data, no method of transmission over the Internet is 100% secure. We encourage you to take precautions to protect your personal information and account credentials.

5. Your Rights and Choices

We respect your control over your personal information. Depending on your location, you may have the following rights:

• Access & Correction: To access, update, or correct your personal data in your account settings.
• Deletion: To request deletion of your personal data, subject to certain legal exceptions.
• Opt-Out: To opt-out of marketing communications by using the unsubscribe link in any email or by contacting us.
• Data Portability: To request a copy of your data in a structured, machine-readable format.
• Restrict Processing: To object to or restrict the processing of your personal data in certain circumstances.

To exercise these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable data protection laws.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance functionality, analyze site performance, and personalize your experience—much like how a well-considered account streamlines your checkout.

• Essential Cookies: Necessary for the website to function, such as maintaining your shopping cart and secure session.
• Analytics Cookies: Help us understand how visitors interact with our site, allowing us to improve its design and content.
• Preference Cookies: Remember your settings and preferences for future visits.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

7. International Transfers

As we serve a global community of classicists (excluding certain remote areas), your information may be transferred to and processed in countries other than your own. We ensure such transfers are governed by appropriate safeguards, such as standard contractual clauses, to provide an adequate level of data protection.

8. Children’s Privacy

Our website is not directed at individuals under the age of 16. Our Children’s Collection is intended for purchase by adults. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy occasionally.

10. Contact Us

Thank you for your trust in Alan Paine. We are honoured to serve you and are committed to protecting your privacy with the same integrity that defines our collections.